1. Scope & Purpose

Credlawn India Private Limited ("Company", "we", "us", or "our") is committed to protecting the privacy, confidentiality, and security of personal and operational data. This Enterprise Privacy Notice outlines our standards and practices regarding the collection, processing, storage, and protection of information obtained from users ("Employees", "Personnel", "Users") through the Credlawn CRM mobile application.

2. Legal Basis for Processing

We process personal and employment data pursuant to legitimate business interests, contractual obligations under employment agreements, statutory compliance requirements, and operational necessity for executing authorized corporate functions.

3. Categories of Information Collected

In accordance with data minimization principles, we collect only such information as is strictly necessary for operational delivery, workforce management, and enterprise security:

• Employment Identifiers & Credentials: Full Name, Employee ID, Corporate Email Address, Registered Phone Number, Designated Role, and Work Division/Branch assignment.
• Geolocation & Duty Status Data: Time-stamped geographical location coordinates captured strictly during attendance check-in, check-out, and active duty execution to verify workplace attendance and field operations. Continuous location tracking outside designated duty hours is explicitly prohibited.
• Operational Interaction Logs: Log entries including timestamp, call duration, and call status metadata generated via the application's workflow tools for lead management and customer relationship administration.
• Verification Media: Facial verification images submitted during check-in authentication and document images uploaded for business verification procedures.
• Device Telemetry & Performance Metrics: Technical metadata including device model, operating system version, app diagnostic logs, and push notification tokens necessary to maintain application security, stability, and message delivery.

4. Purposes of Data Processing

Collected data is processed exclusively for official business purposes, including but not limited to:

• Facilitating sales lead allocation, customer follow-up tracking, and pipeline management.
• Authenticating employee check-in/check-out, verifying field visits, and processing payroll-related attendance records.
• Transmitting critical operational notifications, workflow alerts, and system updates.
• Enforcing enterprise security standards, preventing unauthorized system access, and maintaining audit logs.

5. Data Security & Storage Architecture

We employ administrative, technical, and physical safeguards designed to protect personal and corporate data against unauthorized access, disclosure, alteration, or destruction. All data transmissions between the application and enterprise servers are secured using industry-standard Transport Layer Security (TLS/HTTPS) encryption. Access to stored data is restricted to authorized HR, managerial, and IT administrative personnel based on defined Role-Based Access Control (RBAC) principles.

6. Disclosure of Data to Third Parties

Credlawn India Private Limited does not sell, lease, trade, or commercialize employee or workplace data. Information is disclosed to third-party service providers (such as cloud hosting and push notification delivery infrastructure) strictly to the extent necessary to operate the application. All such service providers operate under formal contractual data processing and confidentiality agreements.

7. Data Retention & Account Offboarding

User accounts and associated personal data are maintained for the duration of employment with Credlawn India Private Limited. Upon separation or termination of employment:

• Application access credentials are immediately revoked via administrative offboarding protocols.
• Operational work records (such as sales logs, interaction history, and attendance records) are retained in accordance with corporate governance requirements, statutory audit mandates, and legal compliance obligations.

8. Grievance Officer & Contact Information